Accessibility Statement

Updated: January 2024

General

The Credit Control, LLC Web Site is comprised of various Web pages operated by Credit Control, LLC. Credit Control strives to ensure that the content of our website is accessible for all individuals, regardless of ability. The company has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

To accomplish this, Credit Control has based our web accessibility standards on the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA). We believe our continued work toward conforming to this standard will provide our customers with accessible content and a remarkable experience.

Accessibility

Credit Control makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows our website to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu
The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the lower right-hand corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

Credit Control continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan our website with UserWay’s Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on our website fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on our website or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us – Accessibility

If you wish to report an accessibility issue, have any questions or need assistance, please contact us using one of these options:

Email Us: [email protected]
(Please provide a reference number and your phone number in your email)

For Sales/Client Services: 314-442-7400
For Consumer Services: 1-888-365-7145
TTY / TDD: 1-888-401-9024

By Mail:
Please send any comments, questions, or concerns to the following address
Credit Control, LLC
Attn: Compliance / Accessibility
3300 Rider Trail S, Suite 500
Earth City, MO 63045

Contact Us – General

For contact requests not related to accessibility, please visit our Contact Us page for more information.